Hero Guest solves today's retail challenges
Staff motivation
- Low employee loyalty
- High turnover
- Managers doing leadership work for the first time
Experience standardization
- Young staff entering the industry; they are not familiar with the standards
- Shortage of personnel compromises service quality
- Travel and operating costs reduce store supervision frequency
Incremental sales
- Untrained teams lack proper selling tools
- Today's consumer demands innovative experiences
Apps
24/7
Easy and fun training, designed to motivate your frontline staff
Metrics
dashboard
Measure the training, supervision and satisfaction performance of all your stores, regions or employees on a single platform.
- Identify your top performers
- Detect ares of improvement
- If you don't measure it, you can't improve it
- Detect ares of improvement
- If you don't measure it, you can't improve it
Certificates
Recognize your staff through our skills and competencies certificates
- Work teams perceive training as a work benefit
- The academic merits and professional growth of employees are recognized
- Motivated staff and meeting objectives, everyone wins!
- Recognition creates a deep and lasting sense of belonging
Support
advisory
We help you achieve results that drive your success. You'll never be alone with our agile consultative support to improve your service standardization and staff retention.
Join the network of hero companies that are revolutionizing their operations.
The platform, the courses, the instructional design and the activities are very
activities are very practical for the objective we
we were looking for.
Jorge Celaya
Training Manager
