Train and supervise your entire operational staff, making your operation more efficient and increasing the sales of your consumer centers.

¡Con Hero Guest es posible!

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Hero Guest solves today's retail challenges

Staff motivation
  • Poca lealtad del staff
  • High turnover
  • Managers doing leadership work for the first time first time
Experience standardization
  • Young staff entering the industry; they are not familiar with the standards
  • Shortage of personnel compromises service quality
  • Travel and operating costs reduce store supervision frequency
Incremental sales
  • Untrained staff are operators who do not know how to sell
  • Today's consumer demands innovative experiences

Apps
‍24/7

Easy and fun training, designed to motivate your frontline staff

Educación
‍continua

We have +180 micro-lessons to train your teams on a weekly basis:

Effective Leadership
Distinctive H
Impeccable Service
Serve Safe
Suggestive Sales
HACCPH
Complaint Handling
Guest service
Personal image
Gestión de blancos
Target management
Service attitude
Room cleaning
Liderazgo Efectivo
Distintivo H
Servicio Impecable
Serve Safe
Ventas Sugestivas
HACCPH
Manejo de Quejas
Atención al huésped
Imagen personal
Gestión de blancos
Actitud de servicio
Limpieza de habitación

Metrics
dashboard

Measure the performance of training, supervision and satisfaction of all your stores, regions or employees on a single platform.

- Identify your top performers
- Detect opportunities for improvement
- If you don't measure it, you can't improve it

Certificates

And if that wasn't enough, now you can recognize your staff through our industry-certified certificates and skills and abilities certificates.

  • Work teams perceive training as a work benefit
  • The academic merits and professional growth of employees are recognized.
  • Motivated staff and meeting objectives, everyone wins!
  • Recognition creates a deep and lasting sense of belonging
Discover how Hero Guest improves your results
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Support
advisory

We help you achieve results that drive your success. You'll never be alone with our agile consultative support to improve your service standardization and staff retention.

Join the network of hero companies that are revolutionizing their operations.

“Innovative strategies that teach and motivate staff to deliver standardized and memorable hospitality experiences for our guests.”

Ernesto Coppel

Founder

Increase your company's profitability
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