Hero Guest solves the challenges of today's hoteliers
Staff motivation
- Low employee loyalty
- High turnover
- Managers doing leadership work for the first time
Experience standardization
- Young staff entering the industry; they are not familiar with the standards
- Shortage of personnel compromises service quality
- Travel and operating costs reduce store supervision frequency
Incremental sales
- Untrained teams lack proper selling tools
- Today's consumer demands innovative experiences
Apps
24/7
Easy and fun training, designed to motivate your frontline staff
Educación
continua
We have +180 micro-lessons to train your teams on a weekly basis:
Effective Leadership
Distinctive H
Impeccable Service
Suggestive Sales
Operating standards
HACCPH
Complaint Handling
Guest service
Personal image
Hospitality gene
Target management
Service attitude
Room cleaning
Effective Leadership
Distinctive H
Impeccable Service
Operating standards
Suggestive Sales
HACCPH
Complaint Handling
Guest service
Target management
Service attitude
Room cleaning
Personal image
Metrics
dashboard
Measure the training, supervision and satisfaction performance of all your hotels, regions or employees on a single platform.
- Identify your top performers
- Detect ares of improvement
- If you don't measure it, you can't improve it
- Detect ares of improvement
- If you don't measure it, you can't improve it
Certificates
Recognize your staff through our skills and competencies certificates
- Work teams perceive training as a work benefit
- The academic merits and professional growth of employees are recognized
- Motivated staff and meeting objectives, everyone wins!
- Recognition creates a deep and lasting sense of belonging
Support
advisory
We help you achieve results that drive your success. You'll never be alone with our agile consultative support to improve your service standardization and staff retention.
Join the network of hero companies that are revolutionizing their operations.
“Innovative strategies that teach and motivate staff to deliver standardized and memorable hospitality experiences for our guests.”
Ernesto Coppel
Founder
