Frequently Asked Questions

GENERAL QUESTIONS

WHAT IS HERO GUEST?

Through personalized education, tactic training, and customer experience measurement, Hero Guest gives  decision-making data visibility to keep up the good work with your team.

WHERE CAN I USE HERO GUEST?

From the palm of your hand! Just download the app from the Apple App Store for iPhone and from Google Play for Android devices.

To guarantee the best app efficiency, make sure you’re running on minimum iOS 9.0 or Android 6.0.

DO I NEED INTERNET TO USE HERO GUEST?

Yes! If you’re using a tablet or mobile device, you’ll need an internet connection, either data or Wi-Fi.

IS MY INFORMATION SECURED?

While creating your Hero Guest account, with an email or cell phone number, you choose your own password and we’ll protect your information. Your name may be visible to others in the weekly, monthly and quarterly reports.

If you want to know more, go to our privacy policy.

USING HERO GUEST

HOW IS MY SCORE CALCULATED?

Your score is the average of all the topics you’ve completed. Remember that if you score under the minimum approval, every exam attempt will be averaged to obtain the final topic’s score.

HOW IS THE STORE’S SCORE CALCULATED?

The store’s score is the average of all the store’s users’ scores, and if there are, all the supervisions and customer experience surveys’ scores made in it.

HOW DO I EARN A MEDAL?

You can earn a medal by approving a topic and scoring within the range of each medal.

HOW DO I EARN A ‘TRY AGAIN!’?

You can earn a Destroyer when failing an exam.

HOW DO I WARN A SLEEPY ‘Zzz’?

You can earn a Sleepy when you do not complete a topic in the available time. Sometimes, it can take points off that topic’s score.

Watch out for every topic’s countdown!

MY ACCOUNT

HOW DO I SIGN UP AND LOGIN?

You can sign up by creating a new account with your email or cell phone number, completing the profiling and logging into the app.

HOW DO I CHANGE MY PROFILE?

If you want to edit your current information, all you have to do is go to settings and edit any of the information fields; don’t forget to save any changes. If any given data (email of cell phone number) is registered under another user, you won’t be able to save.

I FORGOT MY PASSWORD, HOW DO I RESET IT?

If you forgot your password and need a new one, all you have to do is go to settings and select ‘Change password’. You can also do this at the Login Screen. We’ll send you an email link or an SMS with a four-digit code.

In case you did not receive the email we sent, check your spam folder.

HOW CAN I CHANGE MY PROFILE?

If you are ready to change your profile picture, just click the avatar and select whatever option suits you best. You can upload photo from camera roll or take a new one with your camera!

TELL US ABOUT YOUR EXPERIENCE

HOW DO I SEND FEEDBACK TO HERO GUEST?

We’d love to hear about your experience. If you’d like to send us any comments, hit us up at [email protected].

We get thousands of emails daily; so we won’t write back to you, but our team receives all comments to deliver a continuous improvement.

HOW DO I REPORT AN ISSUE?

We’re always looking for bugs. When you have feedback about issues in the app, please take a screenshot, describe your problem, tell us if you’re an iOS or Android users and hit us up at [email protected].