BETTER PEOPLE, BETTER SERVICE

Taking service training to the next level

Ever tried software as a service SOLUTION?

97% of our users, prefer to use Hero Guest for training

Reduce your annual staff turnover by up to 18%.

Save up to 40% of your training costs.

Decrease training times by 80% vs. traditional methods.

Stop worrying about creating training material. We’ll do that for your!

Increase sales by up to 5% without raising prices.

We’ll make sure that your store teams receive personalized, weekly, role-based tactical training.

Ask Hero Guest for any additional training materials. Don’t blink, your store teams will have it available in no time!

Ever wished for self-sustaining service?

Achieve 80% efficiency in executing standard operating procedures.

Track your supervisors, managers and store team's performance.

Meet our clients!

Understanding future generations!

This is Hero Guest

• SETUP
• CHECKLISTS
• PERSONALIZED EDUCATION
• TACTICAL TRAINING
• INTERNAL SURVEYS
• REPORTS & SOLUTIONS
• SUPERVISION MODULE
• CUSTOMER EXPERIENCE SURVEYS

1. SETUP

We make sure that all your team members know how our app operates, its objective and its uses.

Project management between your brand and Hero Guest.

Registration: store, roles and users.

App onboarding: managers, supervisors and store teams.

2.CHECKLISTS

Use agile and photographic checklists to generate reports and a record of your standardized store and role processes.

Custom digital checklists.

Daily sales tracking.

3. PERSONALIZED EDUCATION

We gamify your brand’s training material so that your store teams receive constant efficient and millenial-proof training.

Role-based training courses: induction, service cycle, processes, standards and menus.

4. TACTICAL TRAINING

Our tactical courses impact your brand’s KPIs, by increasing your store team motivation.

Continuous improvement: complaint resolution, customer experience, key differentiators, role-play.

Profitability courses: upselling techniques, average check, consumption occasions...

Challenges and competitions between stores and regions.

5. INTERNAL SURVEYS

Manage staff turnover through motivation. Listening to your store team’s needs, is the key to building a strong brand culture.

Retention surveys.

Work environment.

360 evaluations.

6. REPORTS & SOLUTIONS

Provide your supervisors, managers and head officers with dynamic, actionable and easy to understand reports that are aligned to the industry’s key metrics.

Reports: weekly, monthly & quarterly.

Live dashboard.

Push notifications: alerts and reminders to motivate your store teams.

SUPERVISION MODULE
(+Add-on optional)

Digitilize your supervision in order to create a record and to generate holistic brand reports.

Digital supervision checklists.

CUSTOMER EXPERIENCE SURVEYS
(+Add-on optional)

Measure your customer’s satisfaction and ascertain your store’s service execution.

You’ll be able to evaluate your survey’s results through your personalized reports.

Epic Wins

Excellent service must be trained.

What our users think

It’s very accesible and easy to learn. It gives you helpful tips to offer a better service.

David S. | Bartender

More dynamic, it helps you by giving you the right answers on the pop quizzes.

Raúl S. | Waiter

Easy to use it and I also got to learn about other areas different from mine. That gave me a broader vision of the restaurant.

Berenice C. | Cashier