Operating your business will be a piece of cake!

The only platform in the hospitality industry that will keep your entire business and staff running like a Swiss watch.

WITH HERO GUEST YOU WILL BE ABLE TO:

Train the staff with gamified, immediate and personalized materials

Visualize and compare results in real time

Implement new activations easily and efficiently

Make agile decisions based on metrics

Optimize training schedules
and costs

Strategically improve sales

TAKE A LOOK AT THESE VIDEOS!

To see how we are breaking the paradigms
of high turnover, insufficient training
and difficulties in the hospitality industry.

HOW DOES IT WORK?

INDUCTION

Teaches your brand immediately, through easy-to-understand courses developed by Hero Guest®.

REINFORCEMENT

Continuous customizable training with gamified content and specific evaluations per role.

SUPERVISION

Keeps all units and managers under tabs, according to your quality standards.

GUEST EXPERIENCE MEASUREMENT

Evaluates your customer experience based on metrics instead of perceptions.

THE CHERRY ON TOP:

Implement quality standards with a 100% customized platform

Information is filtered by brand, region, unit and staff member

Digital reports with general brand status

Say goodbye to pencil and paper digital training and supervision

cherry_on_top

Well-trained staff members are 6 times more effective

Proper training can increase your annual sales by 24%

A continuous training platform can reduce turnover by up to 27%
per year

96% of employees consider e-learning a positive method

A LITTLE BIT MORE

Look at everything you can access from the palm of your hand!

Statesyics_Hero_Guest1
2000000

LINES OF CODE

Statesyics_Hero_Guest2
1000

GRAPHICS

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2500

TRAINING SLIDES

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1100

DAYS WITHOUT SLEEP

faq

Yes, each staff member uses a personalized platform with your logo and brand colors.
Simply download the iOS or Android apps available in iPhone App Store or Google Play, and login with your account; we’ll do the rest!
The required time varies according to the size of the project and existing content. Give us a call to get more information!
We’d never do that to you. In-app tutorials will relieve you from that task.
Yes, we have no limit. It can host as many customized courses, test and exams, as you need.
Yes, we adapt your materials to be ludic, gamified and brief.
Yes, all content can be assigned by: department, title or area of interest.
Immediately, we’d say lightning speed comes close to an answer.
Your information is encrypted in our cloud-based secure servers, only active users that you approve will see it.
Real-time data will show you the big picture in a quantitative way. Access your dashboard in any web browser; slice and dice it however suits you best: brand, region, store or user.
Yes, you can export Hero Guest data to Excel files (csv) and very detailed reports are available.

Encourage your staff’s growth and improve your sales in a strategic way

I WANT IT!

Discover everything Hero Guest can do for your business

  • Havre 77, Juárez, Cuauhtémoc, C.P. 06600, Mexico City
  • +52 (55) 5208 3991 | +52 (55) 2155 2347